Shipping

All packages will be shipped via USPS Priority Mail.  Once an order is received, we will typically ship your order the same or following business day.  However, please allow up to two weeks for receipt of order.

Returning an Item

If you plan to return or exchange an item, please look over this checklist to make sure we continue to give you the best possible service.

1. Complete the return form you received with your item. Include it with your returning merchandise. It is very important that you include your order number and contact information. Please be as clear as possible regarding your return instructions.
2. Please gather the item(s) you wish to return, including all tags and, if possible, the original shipping box.
3. For your convenience, we've included a return label with your merchandise. If you choose to use it, simply cover the original label with the return label and place the package in any USPS mailbox, including your own. We'll deduct $5.95 from the credit you'll be receiving to cover our shipping costs. If the return is a result of our error, we will pay the return shipping costs.
4. If you are returning from outside the United States, please contact Customer Service.
5. If you prefer not to use the provided label, please send your package prepaid, via the carrier of your choice. We suggest that you use UPS or USPS Priority Mail for your return and have the package insured and traceable. Keep the return tracking number from the package you are returning to ensure that the package is returned to our shipping facility.

Please return your package to:

Is Life Brands, LLC
409 Sandstone Drive
South Windsor, CT  06074

Your return will be resolved within 10 business days of receipt.

90-Day Money Back Guarantee

No Hassles

Our top priority is to provide the best possible service; that is why we want to have the best return policy available. We want you to be totally happy with any purchases you make from our store. If for any reason you are not satisfied with your purchase, you may return the item for a refund. Returns must include a receipt and the items must be in original condition, including tags and labels. Once we receive the returned merchandise, we will credit your account within 10 business days. Shipping charges are not included in the refunded price. Please call or email us for more information. If you would like to contact us for any other reason, please click here.

Damaged or Defective Products

What to Do

When you receive your package(s), please inspect it carefully as well as the items included. It is typical for shipping boxes to endure some wear during transit. If you believe you have received a damaged or defective product, please call or email us with specific information regarding damaged or defective products. It is very important that you contact our Customer Service Department before returning any products. We will provide you with a prepaid return shipping label and other information that will make the return process as easy and efficient as possible.

Product Warranties

Any warranty information will come in the packaging with your item. If there is no warranty information provided, the 90-day return policy applies.